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Support classroom instruction and eliminate technology downtime.

Modern K-12 instruction relies on modern tools to manage educational technology. We help school districts close help requests faster, better manage technology inventories, and streamline critical operations through a unified workflow management platform — built exclusively for schools. 

Help desk tools that are easy to use.

Save teacher time with an intuitive help desk that gets support requests submitted in seconds. MDM and SIS integrations automatically populate support tickets with relevant data, minimizing manual input. Customizable automations instantly route tickets based on issue type, location, agent availability, and more.

Empower your support team to get more done and stay on top of operations.

K-12 school districts face a unique challenge — distributing thousands of devices to young learners, then supporting and keeping track of them all. Tasks of this magnitude require tools bit for the job. Equip support staff with a feature-rich toolkit that makes it simple to manage support requests and inventory counts. 

Incident IQ's workflow has allowed us to be more efficient to support our kids. And that's what it boils down to — it's about supporting our kids.

Director of Technology
Moore Public Schools

Product Overview

A suite of support tools that help K-12 IT teams get more done.

Getting teachers trained on Incident IQ isn’t difficult, because it's such an easy interface to use.

Technology Director
Venus ISD